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CUSTOMER SERVICE
CONTACT US
Have questions?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can email us at: brandonlnoel2215@gmail.com or Click the "Let's Chat!" box below and we'll respond ASAP!
Frequently
Ask Questions
01
I’ve found the product I want but can’t select my size
If you’re unable to select your size, please email us at brandonlnoel2215@gmail.com Include your size, color, gender, and quantity, along with the product name. Our team will assist you to ensure you get exactly what you need. We’re here to make luxury effortless for you.
03
Has my order been sent yet ?
If it has been 24 hours since placing your order, please allow up to 48 hours in total for your item to be shipped. Be sure to check your email for an order confirmation and tracking details. We are committed to ensuring every piece is handled with care, so it reaches you perfectly. Thank you for your patience.
02
Can you give me more information about the product?
For detailed information about our products, please email us at brandonlnoel2215@gmail.com or use our 24-hour live "Let's Chat" box located at the bottom right corner of the page. Our team is here to assist you with every detail to ensure your shopping experience is exceptional.
04
Can I track my order ?
Absolutely, Check your email for your order confirmation and tracking number. If you’re unable to locate it, please email us at brandonlnoel2215@gmail.com, and we’ll be delighted to assist you. Your journey to luxury is our priority.
Customers that have shipments originating from outside of the United States will need to contact DHL Express, FedEx, or UPS directly in order to obtain specific International Rate Cards and Accounts. Customers will then be able to plug those account numbers directly into Shippo to start using those Carrier Services.
05
Delivery - How much is it and how long does it take?
Shipping fees vary depending on region. Standard delivery typically takes 1–2 weeks. If it has been 14 days, please allow up to 18 days. Should it exceed 18 days, feel free to email us at brandonlnoel2215@gmail.com, and we’ll ensure it’s resolved promptly. Exquisite service is our standard.